FAQ
If you have any questions or issues with services/orders, please look through the page below to find an answer/solution. If you still require assistance, you can contact our support team by creating a ticket here and we will get back to you within 24 to 48 hours.
what are eyelash extensions?
Synthetic mink, or silk eyelashes that are applied individually using specially formulated, semi-permanent adhesive. The purpose of the extensions is to create the appearance of longer, thicker eyelashes. Applying a full set of eyelash extensions takes about 1-3 hours. The extension eventually sheds just as your natural eyelashes would. You can maintain your extensions with fills about every 2-4 weeks. You must have 40% of your extensions remaining for it to be considered a fill. Anything less will be charged as a full set. The extensions may be worn while sleeping, swimming, or showering.
how long does it take to apply a new set of eyelash extensions?
The application process takes about 1-3 hours, depending on what type of set!
how long do eyelash extensions last?
The eyelash extensions will last anywhere from 2-6 weeks. The bond life depends on many things such as: Proper after care, proper preparation, and proper application. You can maintain the extensions with a fill every 2-4 weeks.
what is a fill?
A fill consists of our lash artist going through the lashes to remove any grown out extensions and add new extensions.
You must have 40% of your extensions remaining for it to be considered a fill. Anything less will be charged as a full set.
how long does a fill take?
Fills take about 1-2 hours.
will lash extensions damage my natural lashes?
With proper application and after care, eyelash extensions should not damage your natural eyelashes.
how can eyelash extensions be removed?
Please do not try to remove eyelash extensions yourself! This may cause damage to your natural lashes as you may rip out your natural lashes. We apply a special gel to the extensions that is made to dissolve the bond of the adhesive. No damage is done to your natural eyelashes.
are they permanent?
Eyelash extensions are semi-permanent. Your natural eyelashes have their own growth cycle, which is why a fill is needed every 2-4 weeks.
does your glue contain formaldehyde or latex?
Our glue does not contain formaldehyde or latex.
what type of eyelash extensions do you use?
We use synthetic mink eyelash extensions.
how can i wash my eyelashes/what can i use?
A lash shampoo or oil-free cleanser.
do you offer training?
YES! Please text (917) 402-2005 for more information.
Refunds & Returns
Can I exchange / return my order?
Unfortunately, we do not accept exchanges or returns. This is according to our terms and conditions. Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded. We apologise for any inconvenience this may cause and thank you for your support.
what can i do if my product is faulty?
Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information:A full description of the faultPhotographic evidence attachedPlease note issues of this nature need to be reported to us within 60 days.